Background:  

Sales, Marketing, Training  and have been involved in managing and owning many types of businesses; from a Gift Shop, Sub Post Office, Florist Shop,  Alternative Healing Centre, Business Consultant, Computer Consultant, Computer Retail Businesses and Computer Training Schools with International locations. Our Computer Training Schools   provided training for the Canada Government Employment, Social Service, Ontario Disability and many Foreign Students .   I have received Top Recognitions from International Computer Manufacturers for Awards of Excellence.

 

Certifications:  

Diploma in Computer Engineering  Technology from Algonquin College( Canada ). Computer Technician  with   Comptia A+ Certification, Microsoft Systems Engineer, Microsoft Systems Engineer + Internet (MCSE +I). Microsoft  Certified Professional Database Administrator (MCDBA).  Microsoft Pre-Installer Specialist( 98, NT, Win 2000).  Star Micronics Technician.  Certified Master Practitioner. Computer Experience since 1977 and Business Management .  Plus many other International Recognitions throughout the years. Security: Secret Clearance Status: File #: 95027362, Expiry: 2023-09-04. RESP Sales Representative Training , Financial Accounting I, Financial Accounting I I, Taxation I, Payroll Administration, Profit Point 11 – Certified Professional Speaker , Robert Allen Real Estate Investment Course   RESP Branch Manager Training , Hp Technical Training , Microsoft Certified Systems Engineer (MCSE +I, MCSE 2000), MCP, MCP+I ), Registered Educational Savings Plan (License – Ontario), Lenova Certified (2014), Hp Certified (2015)

Technical Expertise

Software (OS) : Atari OS, Commodore OS, TRS 80 OS, Interact OS, PDP OS, VAX OS and Cyber OS and  MS Dos 3.2 - 6.22, Windows 3.1/3.11, Windows for Workgroups 3.11, All versions of Windows (95, 98, ME, XP, Vista, 7, 8),  Windows NT and Win 2000. 

Networking:  Installation & configuration of NICs, including PNP, Network   

                       terminology, configured Artisoft’s Lantastic networks, 

                       Windows for Workgroups, Novel Lite/Personal & Novell 3.12,

                       Windows 95/98, Windows NT Server/Workstation, Workstation

                       and Windows 95, XP, 7, 8, 8.1,10 computers as clients.  Cabling and

                       wiring installations of RG58, RG59, RJ11 and RJ45 cables.

 

Internet:         Internet & Intranet concepts, Web page authoring, HTML

                       programming, FTP, Website Designing.                                  

                       Browsers: Netscape, Chrome, Firefox & Internet Explorer.

 

Equipment:   Familiar with a wide range of Manufacturers and their products some include IBM, Aptiva, Compaq, NEC, DELL, Micron, AST, Packard Bell, HP, Epson, Canon, 3Com, Adaptec, Intel, Cyrix, AMD, Microsoft, Lotus,  Sony, Panasonic, QMS, Samsung, Seagate, Quantum, Fujitsu, SMC, Toshiba, US Robotics, Supra, Western Digital, Conner, Maxtor, Corel …

Proven Training:    Taught Courses on Internet and Web Page Design,       

                                 Introduction to the Computers,  Windows all versions from 3.1 

                                 onwards, Networking Concepts, Computer Technician 

                                 ( Including Assembly of Computers ), Microsoft Office,  Using

                                  Email and IT Courses. Operating  a Business ( Including  

                                  Setting up, Advertising, Accounting, Purchasing, Inventory

                                  Control, Marketing, Point of Sale, and Management )

                                  Sales, Motivation Training, Network Marketing (MLM), 

                                  English Courses,  Alternative Healing,  Islamic Subjects, and 

                                  etc.                       

 Programming:     Atari Basic, Interact Basic, TRS 80 Basic, Microsoft Basic,

                              VAX Basic, Cyber Basic, Visual Basic, GW Basic, Dbase, Cobol,

                             JCL, WattBol, Simula, Fortran,  Pascal, C, Assembly Language

                             (68000, Z80, 6502, PDP), Microsoft Access,  and Batch Files.

Technical Expertise

Accounting – Book Keeping, Inventory Control, Invoicing, Tutoring

Training in Computer Courses

Sales in Home Hardware, Computer Sales

Technician to relieve pain.

Accounts Payables, Accounts Receivables, Payroll, bookkeeping books & ledgers

Highly Efficient, Organized, Detailed and Deadline Oriented.

Excellent Interaction with Clients, Vendors and fellow Employees.

Financial – Experience in Registered Educational Savings Plan.

A quick learner, team player and Multi-tasking professional.

Training Coordinator – designed and Implemented Technical Programs/Courses, as well as, trained Instructors, Students and Employees.

Certified Professional .

Proficient in Real Estate Purchase and Lease Agreements, oreb.ca, title searches at the Court House, dealing with Lawyers, Advertising.

Over 5 years Experience dealing with Tenants and Buyers, residential property management.

Accounting including general ledgers, payroll, general financial accounting, accounts payable, receivables, keeping books & ledgers, purchasing, filing, organized and very detailed.

Over 2 years completing B3 forms at Prescott and Landsdowne Border Crossing

Imported Nutritional, DVD/CD Educational, Books from the USA.

Over 20 years Interaction with clients.

Proficient in Real Estate Purchase and Lease Agreements, oreb.ca, title searches at the Court House, dealing with Lawyers, Advertising.

Training Coordinator – designed and Implemented Technical Programs/Courses, as well as, trained Instructors, Students and Employees.

Certified Professional Speaker.           

Management Experience providing Leadership to over 30 employees.

Proficient in Sales in today’s markets.

Proficient in general financial accounting, Purchasing, filing, organized and very detailed Interaction with clients.

Experience in Sales and Service of Computer Equipment.

Highly Efficient, Organized, Detailed and Deadline Oriented.

Excellent Interaction with Clients, Vendors and fellow Employees.

Experienced and qualified MCSE+I and A+ professional with special strengths in analyzing, designing, implementing, maintaining, repairing and troubleshooting. Networks, Computers & Peripherals.

A quick learner, team player professional with work experience in relevant computer and network fields.

Call Center environment, including Documentation and logging calls.

First/Second/Third Level Hardware/Software Support with help desk & on-site technical support.

Desktop Workstations (Most Major Brands including IBM, DELL, Hp, Compaq, Digital, Packard Bell, E-Machines, etc), Laptops and Hp/Compaq Proliant Servers and NetServers.

Management Experience providing Leadership to over 30 employees.

Training Coordinator – designed and Implemented Technical Programs/Courses, as well as, trained Instructors.

Operating Systems:

Windows 8/8.1, 7, Vista, XP Pro/Home/Basic/Media,  MS 2003/2008/2012 Server, 2000 Pro & Server, NT 4.0 , ME, 98, 95, 3.1, NT 3.51, MSDOS, Red Hat Linux.

Software Applications:

MSOffice 2010/2007/2003/XP/2000 - Word, Excel, Outlook, PowerPoint, Access, FrontPage, Publisher, Simply Accounting, Business Vision Accounting, FTP, Norton Ghost/Internet Security /Antivirus/PC Anywhere, McAfee Antivirus, Roxio and Nero CD burner Software, Adobe Acrobat, Tape backup software, Quick Heal Antivirus Software, Camtasia Studio, MS PhotoDraw 2.0, Windows Movie Maker, Adobe Illustrator, Team Viewer, Windows Remote Desktop, logme in, joinme, N-Able monitoring, Connect-Wise, MS Exchange.

Hardware:

Hp/Compaq Proliant Servers including DL (140, 145, 320, 360, 380, 385, 580, 590, 740, 760) and ML (110, 150 310, 330, 350, 370, 570, 770) and Hp NetServers including E (30, 40, 45, 50, 60, 800), TC (2100, 2110, 3100, 4100), LT/LX (LT6000r, LX Pro, LXr Pro, LXr Pro8, LXr 8000, LXr 8500), LC (LC/LC Plus, II, 3, 2000), LP (1000r, 2000r, LPr) and LH (LH, Pro, II, 3, 4, 3000, 6000). UPS, Monitors, Racks, KVM and IP Console Switches. Smart Start CD, Firmware Maintenance CD, Array Configuration Utility, Array Diagnostics Utility, Clones from XT to i7 Core Duo, laptops, Dell, Asus, Toshiba, Lenovo and HP laptops and all in one

Technical Expertise

Network Systems Administrator/ Store/Service Manager            04/1996 – Present

Z-Com Computer Services Inc. – Ottawa, Ontario, Canada (Currently Part-Time)

Technical support to Government, Corporate, Diplomat and Consumers;

Support consisted of installing, integrating, troubleshooting hardware/software, network and Peripherals on Desktops, Laptops and Servers;

Performed massive Windows 7 installs and upgrades as well as other OS from Windows 98/Vista to Windows 7.

Provided Hardware and Software migrations over the years; Developed and implemented workstation deployment strategies

Designed, installed and configured LANs; Developed and implemented the company website;

I oversaw the returns of defective items to various computer suppliers and manufacturers;

Position consisted of managing under 10 employees, both technical and non-technical.

Developed and implemented numerous procedures to improve performance and customer support.

Responsible for Purchases of Stock and Administration supplies.

Trained all employees on both technical and non-technical platforms.

I conducted numerous IT courses in a classroom environment. Prepared practical labs for students.

Prepared A+ Books and Course Materials

 

Technical Support Engineer        02/2005 – 05/2006

  Sitel – Nepean, Ontario, Canada

Provided 1st level support to Network Administrators and Hp Field Engineers;

Time sensitive support in meeting Hp Clients SLA (Service Level  Agreements) (Call to Repair – Mission Critical, 2 hour, 4 hour, 6 hour, NBD – Next Business Day)

 

Network Systems Administrator/ Trainer/Training Coordinator 10/2001 – 11/2004

 Ali Institute of Technology   – Ottawa, Ontario, Canada

Support consisted of installing, integrating, troubleshooting hardware/software, network and Peripherals on Desktops, Laptops and Servers;

Deployed and Implemented TestOut engine for Computer Based Training on over 100 networked stations;

Responsible to design and Implement Technical Programs/Courses, as well as, I trained the Instructors.

I developed the following programs: MCSE, A+, MCDBA, CCNA, Office Administration (Using Microsoft Office 2000 and XP). These programs consisted both of Instructor Led and Computer Based Training.

My team consisted of 6 instructors.

 

Systems & Database Administrator         07/1999 – 04/2000

Wills Transfer Ltd. – Ottawa, Ontario, Canada

Designed, installed and configured a customized inventory tracking database system using Microsoft Access;

Support also consisted of installing, integrating, troubleshooting hardware/software, network and Peripherals; Administered LANs at two different sites;

Technical Support Technician    07/1996 – 04/1997

 Digital Equipment Corp  – Hull, Quebec, Canada

Help Desk 1st level support (for Micron Computers, a Computer Dealer in the United States) to Consumers;

 

Director of Operations  05/1984 – 05/1995

Ali Computers     – Ottawa, Ontario, Canada

Provided Component Level Repairs to Commodore, Atari, IBM Clones, Monitors, Star Micronics Printers;

Administered LANs with under 10 users using Lantastic,  Windows 95/98;

Managed the Service and Warehouse Departments with over 30 employees.  Created and implemented tried and tested procedures for each department. Designed and implemented structure for each department.

Trained all employees on both technical and non-technical platforms.

Oversaw the returns of defective items to various computer suppliers and manufacturers.

Network Systems Administrator/ Trainer/Training Coordinator 10/2001 – 11/2004

 Ali Institute of Technology   – Ottawa, Ontario, Canada

Support consisted of installing, integrating, troubleshooting hardware/software, network and Peripherals on Desktops, Laptops and Servers;

Deployed and Implemented TestOut engine for Computer Based Training on over 100 networked stations;

Responsible to design and Implement Technical Programs/Courses, as well as, I trained the Instructors.

I developed the following programs: MCSE, A+, MCDBA, CCNA, Office Administration (Using Microsoft Office 2000 and XP). These programs consisted both of Instructor Led and Computer Based Training.

My team consisted of 6 instructors.

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